Refund Policy — AC Software

Last updated: May 2026

This Refund Policy applies to all payments made to AC Software LLC ("AC Software," "we," "us," or "our") in connection with our Software Credits leasing service. By entering into a Software Credits arrangement and making payment, you acknowledge that you have read and agree to this policy.

1. All Sales Are Final

All payments made to AC Software for Software Credits are final and non-refundable. Once a quote has been accepted and payment has been received, no refunds will be issued under any circumstances, including but not limited to:

Partial use of allocated credits;
Credits exhausted before the end of a cycle;
A change in your business needs or software requirements;
Dissatisfaction with the software accessed through your credit arrangement; or
Early termination of a credit arrangement by the client.

2. Credit Depletion Is Not a Billable Event

When your Software Credit balance reaches zero, your software access pauses for the remainder of the current cycle. This is a built-in feature of our service — not an error and not grounds for a refund. You will not be charged beyond the amount agreed in your quote, and access will resume automatically at the start of your next cycle.

3. Cancellation

Either party may cancel a future credit cycle by providing written notice to the other party before the next cycle's billing date, as specified in the applicable quote agreement. Cancellation of a future cycle does not entitle the client to a refund of payments already made for the current or any prior cycle. Credits allocated for the current cycle remain active until the cycle ends, at which point the arrangement concludes.

4. Fulfillment

Upon acceptance of a quote and confirmation of payment, AC Software will allocate your Software Credits and begin your cycle within one (1) business day. You will receive confirmation of your credit allocation via email to the address provided during your quote process. If you do not receive confirmation within one business day of payment, please contact us at acsoftware2026@gmail.com before initiating any dispute with your payment provider.

5. Billing Disputes and Chargebacks

If you believe a billing error has occurred, you must contact AC Software before initiating a chargeback or dispute with your bank or payment provider. To report a billing concern, email us at acsoftware2026@gmail.com with the subject line "Billing Concern" and include your name, company, and a description of the issue. We will respond within two (2) business days.

Initiating a chargeback without first contacting AC Software constitutes a breach of our Terms of Service and may result in immediate termination of your Software Credits arrangement and any future arrangements with AC Software.

6. Exceptions

AC Software reserves the right, at its sole discretion, to issue a full or partial credit to a client's account in exceptional circumstances. Any such credit is a courtesy and does not constitute a waiver of this Refund Policy or an obligation to provide similar treatment in future cases. Credits issued under this section are applied to future credit cycles and are not redeemable for cash.

7. Contact

For any questions about this Refund Policy or to report a billing concern, please contact us:

AC Software LLC
Email: acsoftware2026@gmail.com
Mailing Address: [YOUR MAILING ADDRESS] · Texas
Response Time: Within two business days