Frequently Asked Questions

AC Software LLC is a registered business and web services company that provides credit-based software leasing to businesses. We operate on a custom-quote model, meaning every client receives a tailored proposal based on their specific software needs and usage requirements.

Software Credits are the unit of access in our leasing model. Think of them like tokens — similar to how AI services use API tokens. Your business receives a credit allocation based on your agreed-upon quote. Credits are consumed as you activate or access software through your arrangement. When your credits run out, software access pauses until your next cycle begins.

Traditional software licenses often require large upfront payments, long-term commitments, and fixed seat counts. AC Software's credit-based model is designed to be flexible — you agree to a credit allocation per cycle based on your actual needs, only pay for what you've quoted, and can adjust your allocation each cycle as your business evolves. There are no large upfront investments and no locked-in contracts.

We work with businesses across industries that need flexible, accountable software access — from small teams managing tight budgets to established companies that require custom-scoped software arrangements. Our model is particularly well-suited to businesses that want predictable costs without the rigidity of traditional licensing.

Your credit allocation is determined through the quoting process. When you submit a quote request, our team reviews your software requirements, usage patterns, and business context. We then propose a credit amount that reflects what your business needs for a given cycle. You review and agree to the quote before any arrangement begins.

When your credit balance reaches zero, software access pauses — cleanly and without penalty. Your arrangement simply waits until your next credit cycle begins, at which point your balance resets and access resumes. You won't be charged beyond what was agreed in your quote, and you won't receive any surprise invoices for overages.

Yes. If you find that your credit allocation isn't sufficient for your needs, you can contact us to request an updated quote. We'll review your usage and requirements and provide a revised credit proposal. Any adjustments take effect at the start of your next cycle or as otherwise agreed.

Credit carry-over depends on the terms outlined in your specific quote. Our default model resets credits at the start of each new cycle. If you have specific requirements around credit carry-over, let us know in your quote request and we'll address it in our proposal.

Fill out our quote request form with your name, company, and a description of the software your business needs. Our team will review your submission and respond by email with a custom credit proposal within one business day. No payment information is required to receive a quote.

No. Requesting a quote is completely free and carries no obligation. We'll review your requirements and send you a tailored proposal. You're under no obligation to proceed until you've reviewed and agreed to the terms.

We aim to respond to all quote requests within one business day. In most cases, you'll receive your custom credit proposal faster than that. If your request involves complex or large-scale requirements, we'll let you know if additional time is needed.

All communication with AC Software is handled via email. You can reach us at acsoftware2026@gmail.com or use our contact form. We respond to all inquiries within one business day.

No. All payments made to AC Software for Software Credits are final and non-refundable. Once a quote is accepted and payment is received, no refunds are issued — regardless of credit usage, early cancellation, or changes in business needs. We encourage you to review our Refund Policy in full before entering into any arrangement.

Your Software Credits will be allocated and your cycle initiated within one (1) business day of payment confirmation. You'll receive an email confirmation at the address you provided during the quote process. If you don't receive confirmation within one business day of payment, email us at acsoftware2026@gmail.com before contacting your bank.

Yes. Either party may cancel a future credit cycle by providing written notice before the next cycle's billing date. Cancellation stops future cycles but does not entitle you to a refund of payments already made. Your current cycle's credits remain active until the cycle ends, at which point access concludes.

If you believe a billing error occurred, please email us at acsoftware2026@gmail.com with the subject line "Billing Concern" before contacting your bank or initiating a chargeback. We respond to all billing concerns within two business days and will work with you to resolve the issue. Initiating a chargeback without contacting us first is considered a breach of our Terms of Service.